Customers on sections of the Glenary Supply Scheme are advised to continue boiling tap water before drinking, preparing food or brushing teeth until further notice. The notice remains targeted and does not apply to all customers on the Glenary Public Water Supply.

Areas where the notice applies include Balligarane, Toberheena, Cherrymount, Western Park and Connolly Park along the Western Road as far as the Cashel Road, including Highfield Grove and all locations on the Heywood Road; parts of Marlfield and the Cahir Road; and the Kilcomma and Finger Post areas of County Waterford.

Uisce Éireann has reconfigured the network so that water from the Monroe Water Treatment Plant can supplement supply to customers around the Cashel Road and Fethard Road corridors. This broadly covers: from the top of the Cashel Road at the bypass along to the Western Road junction, including Bianconi Drive, Baron Park, Cooleens and Ard Fatima; from the bottom of the Cashel Road along the Western Road to the Fethard Road junction; and all along the Fethard Road, including Prior Park, Shamrock Hill, Melview and Ormonde Court, across to Thomas Street, Sweet Briar and James Street, and back towards the Fethard Road.

If you are unsure whether the Boil Water Notice applies to your home or business, the quickest way to check is to enter your Eircode in the Water Quality section of water.ie. Uisce Éireann’s Customer Care team is available around the clock on 1800 278 278.

Uisce Éireann has apologised for confusion caused by text alerts issued yesterday. Incorrect information was initially sent through the company’s messaging system and some customers then received multiple follow-up messages. The utility said it takes responsibility for ensuring the accuracy of these updates and is reviewing what went wrong and how alerts are issued to prevent a repeat.

Teams are working to resolve the Boil Water Notice and restore normal water quality as quickly as possible, and the company has thanked the community for its patience and cooperation. Uisce Éireann says its drinking water standards are among the strictest in Europe, with significant safety margins, and that precautionary notices are issued in consultation with the HSE when monitoring identifies potential risks. Water is safe to consume once it has been boiled and allowed to cool. Water must be boiled for drinking; making drinks; preparing salads and uncooked foods; brushing teeth; and making ice. Bring water to a vigorous rolling boil and allow it to cool before use. Use boiled water when washing fruit and vegetables that will not be cooked. Unboiled water can still be used for washing, bathing and flushing toilets, but not for brushing teeth or gargling. Domestic water filters will not make water safe to drink. Take extra care when bathing children to avoid swallowing water, and handle boiled water carefully to prevent burns and scalds.

Vulnerable customers registered with Uisce Éireann receive direct communications when Boil Water Notices are issued. A map of the affected area is available online, and customers can stay informed via the supply and service section of the website, the live feed on X @IWCare, or by signing up for real-time text updates. Customer Care is available 24/7 on 1800 278 278.

In an update at 15:30 on 25 October, Uisce Éireann said operational issues associated with Storm Boelo affected treatment at the Glenary water treatment plant. Production had recommenced and supplies were returning across the network that afternoon, with the Boil Water Notice introduced in consultation with the HSE. Areas impacted at that time included parts of Clonmel town centre and surrounding areas such as the Cahir Road and Ring Road, as well as the Kilcomma and Finger Post areas in County Waterford. The notice did not apply to all customers on the Glenary supply, and the network was adjusted to use water from Monroe to supplement supplies in several named neighbourhoods. Uisce Éireann added that customers in those specific areas could continue to use their water as normal and were not impacted by the water outage. Customers were advised to check whether their property was affected using their Eircode on water.ie or by calling Customer Care.

Anthony Phealan, Uisce Éireann, said: "We know how important a safe and reliable water supply is to everyday life and we understand the inconvenience this notice will cause for customers, families, businesses and community groups across the area.

"Protecting public health is always our top priority. As soon as our monitoring identified issues affecting water quality, we acted immediately in consultation with the HSE to put this notice in place as a safety measure.

"Our teams are doing everything possible to resolve the issue and restore normal water quality as quickly as possible. We would like to thank the community for their patience and cooperation while this essential work is carried out."