Closure Call Is An Accolade Says Aviation Regulator

An official Government-backed regulator has said demands to close down the organisation prove that it is doing a good job and is protecting the public.

The Commissioner for Aviation Regulation made his comments on foot of reported demands from Ryanair to have his office closed down – effectively an accolade, because it has been so effective in enforcing passenger rights.

Speaking at the launch of passenger complaint statistics for the first eight months of this year, the commissioner, Cathal Guiomard said that he was not going to be intimidated.

Mr Guiomard insisted the regulations would be enforced and that his office would not be dictated to.

The Commissioner and Ryanair had clashed recently over passenger compensation for cancellations, passengers being denied boarding and passenger entitlements to refreshments for delays of two hours or more.

Overall though, statistics just released show that 239 complaints had been received relating to 21 airlines.

Some 77 of the valid complaints dealt with by the Commissioner related to flights from Dublin, Cork and Shannon. Over 80% of the complaints related to denied boarding or long delays.

Around 32 complaints were made against Ryanair, and 17 against Aer Lingus.

However, according to the Commissioner these complaint rates were low when compared with the number of passengers carried by the airlines.

Top of the table was Scottish based airline Flyglobespan, with two complaints and a passenger volume of 10,324.


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