Customer Service Survey Launched For Passport Service

A customer service survey has been launched seeking the views of users of the Passport Service in an effort to improve customer service standards.

Minister for Foreign Affairs and Trade, Charlie Flanagan, launched the survey, which he said would shape the ongoing reform of how Irish passports are produced and delivered.

Minister Flanagan said: "Last year I announced that a comprehensive Reform Programme would be undertaken by the Passport Service, to ensure that we can meet Irish citizens' passport needs over the next ten years.

"The Reform Programme is now underway and a combined capital and current budget of €18.6 million for the 2016-2018 period is in place. As part of the Reform Programme, I also announced more recently that introduction of an online facility for adult passport renewal applications is planned for the first quarter of 2017.

"With the launch of this Customer Service Survey, we are seeking the public's assistance in determining the future of the Reform Programme. The results of the survey will act as a voice for our citizens and provide a strong base for forward-thinking initiatives that will transform Ireland's Passport Service over the next decade. I hope that users of the Service will take the opportunity to share their views with us."


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