Ombudsman Receives 90,000 Complaints In 30 Years

2014 marks 30 years since the establishment of an Ombudsman in Ireland and the Office has received nearly 90,000 complaints against public bodies since 1984.

At the launch of his annual report for 2013 Ombudsman Peter Tyndall said that his Office had received 3,190 complaints in 2013. The largest number of complaints involved the Department of Social Protection (491). The Ombudsman received 203 complaints against the Department of Agriculture, Food and the Marine, and 68 against the Revenue Commissioners. Complaints in relation to local authorities amounted to 495 with 310 complaints against the HSE.

Nearly 200 additional public bodies came under the Ombudsman’s remit in May 2013. The Ombudsman received 150 complaints involving these ‘new’ bodies. 105 of these were in connection with the third level education sector with 69 complaints involving Student Universal Support Ireland (SUSI).

Vision for the future of the Office

On his future in the role of Ombudsman, Peter Tyndall said that there were a number of areas where he believes there is potential for development. These include:

• the extension of the Ombudsman's jurisdiction to include public services provided by private bodies and in particular, the opportunities offered by the European Directive on Alternative Dispute Resolution;

• the benefits of adopting a standardised approach to complaint handling across public services;

• the development of a single portal for public service complaints.


Related Irish News Stories
Click here for the latest headlines.

08 April 2024
O'Dowd Rules Out Introduction Of Water Charges In NI
Minister for Infrastructure John O'Dowd has ruled out the introduction of household water charges in Northern Ireland.
08 May 2014
Prison Officers' Association Call For Independent Ombudsman
The President of the Prison Officers' Association has called for the establishment of an Prison Ombudsman, with the remit to independent investigate prisoner complaints.
04 January 2013
25% Rise In Advertising Complaints
Some 2000 complaints were lodged with the Advertising Standards Authority of Ireland(ASAI) in 2012, up some 25% on 2011. The advertisement which received the most complaints (400) last year was Paddy Power’s ‘Ladies Day at Cheltenham’, which asked viewers to spot whether women in the video were born female or were transgendered.
16 February 2012
Financial Ombudsman Receives Over 7,000 Complaints
The Financial Services Ombudsman has reported some 7,300 complaints during 2011, with the insurance sector being the most complained about industry.
01 May 2008
Garda Ombudsman receives 3,000 complaints in first year
The Garda Ombudsman Commission says it has received almost 3,000 complaints in its first year of operation. More than 750 investigations into alleged criminal conduct are ongoing, while nearly 300 cases have been referred to the Ombudsman from the Garda Commissioner.