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04/04/2014
Eircom Admits System Error
Eircom has admitted that due to a system error, related to the implementation of SEPA payments, up to 30,000 eircom customers did not have some or all of their monthly Direct Debit payments taken from their bank accounts for phone, broadband and TV service since January.
The firm said: "Affected customers received their bills as usual, which incorrectly stated that their bills had been paid by Direct Debit from their accounts.
"Once this error came to light, we immediately established a customer contact plan including phone calls and letters to advise them of the issue. Each customer's next bill will reflect the full amount due to be paid via Direct Debit.
"They will receive our letter in advance of their bill arriving, and we have set up a dedicated line to answer queries. If customers have concerns or would like to discuss payment options, we ask that they contact us on that dedicated number - 1800 303 432, Monday to Friday, 9am – 8pm.
"We sincerely apologise for this error and can assure customers that this error has now been rectified."
(CD)
The firm said: "Affected customers received their bills as usual, which incorrectly stated that their bills had been paid by Direct Debit from their accounts.
"Once this error came to light, we immediately established a customer contact plan including phone calls and letters to advise them of the issue. Each customer's next bill will reflect the full amount due to be paid via Direct Debit.
"They will receive our letter in advance of their bill arriving, and we have set up a dedicated line to answer queries. If customers have concerns or would like to discuss payment options, we ask that they contact us on that dedicated number - 1800 303 432, Monday to Friday, 9am – 8pm.
"We sincerely apologise for this error and can assure customers that this error has now been rectified."
(CD)
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Ireland WeatherToday:A sunny but frosty start for many. However cloud increases by midday with a few showers reaching the north coast, these mostly light but spreading inland this afternoon. Chilly. Maximum temperature 8 °C.Tonight:A rather cloudy evening with scattered showers. Becoming drier through the night with some good clear spells developing and a patchy frost away from coasts. Minimum temperature 0 °C.
