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19/12/2012
Samaritans Ireland Has Busiest Year Ever
Samaritans Ireland had its busiest ever year in 2012, with a total of 412,167 calls to the organisation’s helpline, an increase of three per cent on last year, according to Samaritans' 2012 Impact Report, which was launched today.
According to the report, calls to Samaritans' helpline this year were longer in duration and focused on more complicated and interlinked problems than ever before. In addition to calls to its helpline, over the past year, Samaritans also recorded a 17 per cent increase in the level of face-to-face contact at its branches around the country.
Suzanne Costello, Executive Director of Samaritans Ireland, said: "Calls to our service are lasting longer and are more intense in nature, reflecting the complexity of many people's lives. On average, calls during 2012 lasted six per cent longer than they did last year.
"It is important to note however that, although the increase in the duration of calls reflects a level of stress and anxiety, it also reflects a willingness amongst people to talk about their problems. There is also a notable improvement in the ease of engagement with our face-to-face outreach services. This may be linked to ongoing work to reduce the stigma around mental health issues and the proactive work of Samaritans’ branches within their local communities."
(CD)
According to the report, calls to Samaritans' helpline this year were longer in duration and focused on more complicated and interlinked problems than ever before. In addition to calls to its helpline, over the past year, Samaritans also recorded a 17 per cent increase in the level of face-to-face contact at its branches around the country.
Suzanne Costello, Executive Director of Samaritans Ireland, said: "Calls to our service are lasting longer and are more intense in nature, reflecting the complexity of many people's lives. On average, calls during 2012 lasted six per cent longer than they did last year.
"It is important to note however that, although the increase in the duration of calls reflects a level of stress and anxiety, it also reflects a willingness amongst people to talk about their problems. There is also a notable improvement in the ease of engagement with our face-to-face outreach services. This may be linked to ongoing work to reduce the stigma around mental health issues and the proactive work of Samaritans’ branches within their local communities."
(CD)
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Ireland WeatherThis Evening and Tonight:Dry with good clear spells bringing a rural frost for some and some fog patches in places. Cloudier around the coast of Country Down where the odd light shower may develop. Northerly breezes persisting. Minimum temperature 0 °C.
