Office Of The Ombudsman Reports Busiest Year In History

The Office of the Ombudsman has revealed this has been the Office's busiest year in its 28 year history.

3,602 complaints were received in 2011, just below the 2010 record figure.

4,220 complaints dealt with by Office - a 38% increase and following the implementation of major organisational review.

Speaking at the Report launch, Ombudsman Emily O'Reilly said: "The ongoing effect of the economic downturn was felt yet again by my Office in 2011 as record numbers of people sought our assistance.  I am happy that as a result of major internal reform focusing on our work practices and outputs we were able to deal with 38% more complaints in 2011 than in 2010. I believe that this is a significant achievement and demonstrates our commitment to efficient and effective public administration."


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